Quality, Health & Safety, Environmental and other management systems require Business Process analysis when producing management systems, containing a wide range of policies in the manual and cross-reference to procedure documents and training and record management for all functions in an organisation (i.e. Finance and HR) for Incident Control, Problem Control, Change Control, Tracking, Reporting Service Management and ITIL.

This is why most organisations use document management systems and enable everyone in the organisation to load management system records, when approved by line management become read only. This is a requirement in each management system standard issued by ISO/BSI and checked first by an Internal Auditor and again by an External Auditor to enable certification to be maintained.

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