Introduction
The retail banking landscape will evolve during 2011 as institutions continue to make post-industry crisis recovery. While the competitive environment will not alter radically, 2011 will witness a renewed regulatory focus, further M&A activities prompted by additional asset disposals, and changes among the upper echelons of executive personnel as new CEOs take control.
2011 Trends to Watch: Retail Banking Technology
Scope of this research
Gain insight into the business trends that Ovum believes will characterize the retail banking sector in 2011. Understand the technology enablers that will help retail banks achieve their operational objectives. Research and analysis highlights
In the retail banking sector, 2009 was about emergency stabilization measures and tightening risk management practices. 2010 involved nursing balance sheets back to health in order to meet capital adequacy requirements and – for banks in the EU – pass stress tests.
In 2011 institutions will be required to perform a delicate balancing act to meet the needs of the regulator without impeding business progress, stifling innovation and adversely impacting customer service at a time when trust will remain fragile.
Key reasons to purchase this research
What will retail banks need to do in order to remain competitive in 2011 and beyond? What major issues are on the agenda for retail banking CIOs in 2011?