Soffront is a CRM software that offers world class CRM solution with the advantages of technology and experience. This customer support software features sales automation, employee support, customer support, marketing automation, mobile CRM, CRM portal and more.

It offers complete support for help desk. You can increase your support staff productivity, enhance client satisfaction and reduce support expenses with this CRM application. You can also manage employee IT support inquiries, IT assets and non IT assets with Soffront. It works like an employee helpdesk solution and helps you to address and manage IT and non IT assets.

All About Soffront

What it Does: Soffront CRM application helps you to manage customer support tickets from resolution to submission. You also get the freedom to configure the workflow which is helpful to match support process. You can track progress of every ticket to know where they stand and ensure that no ticket can slip through the cracks. Customers will receive automatic notification when their ticket is closed. They will also receive an electronic survey which can help you to understand customer satisfaction. You will receive built-in reports which can help you to measure CSR productivity.

How it works: This CRM software is a fully web-based customer support service and it can be developed in a couple of days. This useful help desk software is a part of the customer service solution which contains online ticket submission, e-call center, email response and self-service. You can track all these tickets in a smart way. This customer support service can greatly increase your productivity with less data entry, fewer steps and effective scrolling and navigation system.

Soffront comes with user-friendly interface and doesn’t require any programming skills. It’s really easy to customize and it comes with the simple drag and drop feature to make things more easier for you. These features radically reduce costs and implementation times. This Customer Support Software is available in two different version, professional version and enterprise version. The professional version includes three application of the software and the enterprise version includes all the applications.

You will have to pay $50 per month per user for named license and $75 per month per user for concurrent license if you choose the professional version. For enterprise version, you have to pay $80 per month per user for named license and $120 per month per user for concurrent license. You can also buy additional services like CRM implementation project and technical support with it if you want to increase the productivity of this CRM software.

Features of Soffront

• Completely web based customer support software ? You can configure workflow to match it with your support process

• Assign tickets automatically

• View multiple activities in a calendar

• Measure customer satisfaction with automatic surveys

• Integrated CRM service, spanning sales and marketing functions

• Keep track of tickets

• Collect contact information and account with tickets

• Plan tasks and activities

• Works as a customer support, employee support

• Measure, plan and execute multi-channel campaigns with marketing automation

• Advance order fulfillment and systematize order process with back office support

Soffront.com provides world class customer support service solution that can keep up to the expectations of the customers and address their support challenges. It’s a CRM Software that can increase your productivity with advanced scrolling and navigation, fewer steps and less data entry.