I never knew that starting a new business will be a tedious task. I had inherited some of my ancestral land which was idle and was not generating any revenue. It was then we decided to put good use of our land. We had 50 acres of land which we occasionally used for some private functions. Later it turned out that many encroachers started constructing their huts in it. Thus, the land was ruined with plastics and wastes.
It was then we decided to build a resort or hotel at this site. As the land was situated next to national highway we thought it would be better to attract people by building a good hotel. It took us around 2 years to complete the construction. The developer along with the architecture gave us different and unique ideas to make the hotels more comfortable and attractive. The hotels are not just about constructing a new building; it includes many more things which need detailed attention. For instance, we have to look for contractors to run the bar facility in the hotel. When everything was settled and in place we decided to inaugurate our hotels for general public. Even the inauguration meant having a dinner party at the hotel with some VVIP guest so that the general public comes to know about our hotel.
We had recruited managers, receptionist and other staff on contract from our own sources. When everything was ready someone asked about the software which would be using for our daily work process. My first reaction was “Is there any need for such software?” It was after when others explained me that it is a must requirement for every hotel. I was clueless about such software so asked the manager to take care of this thing. It was our manager who bought Hotel Management System software for our hotel. This software is developed by Panoramic Universal Ltd.
After our hotel started its regular business, I looked at the software. Hotel Management System software has many options implemented in to it consisting of inventory, point of sale & front office modules. All these modules are the key points for every hotel business. Using these software one can check the status of every customer. The staff can check the booking status of any customer, the date of check-in and any advance payment made by the customers. There is no need of separate bill for food and beverages the customer’s orders from the phone. The kitchen staff can directly upload the data in to the system using this software against the customer’s name. All these things make sure that no activity is gone undetected and the customer is charged fairly. This software can also be used to keep track of the stock that comes in and out of the hotel premises. This software from Panoramic Universal Ltd. has assisted us in maintaining the proper reputation in front of our customers.
Now, my hotel is booming with customers coming from faraway places. There are still many offer from many companies to buy my hotel out to which I politely say no.