the Philippine economy has seen the proliferation of quite a number of call centers or contact centers providing thousands of high-paying jobs to Filipinos. Philippine call center industry, Call Centers are fast spreading in the country. Recent estimates that the Philippines has replaced India and other countries as the preferred destination for many offshore contact Read More… »
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» RP Seen to Outgrow Outsourcing Rivals
The Philippines’ contact center industry is expected to post a compounded annual growth rate (CAGR) of 62 percent, outgrowing three other primary destinations: China, India and Malaysia. The Philippines is poised to generate revenues of 4.1 billion dollars by year-end to corner 1.4 percent of the global market as a result showed of an intelligence report Read More… »
» Call Centers Reel from World’s Highest Turnover Rate
Despite the effort by the country’s call center companies to alter the outsourcing industry, turnover rate in the country’s call center has gotten so worst that it hits 60 to 80 per cent, according to the Call Center Association Philippines (CCAP). This has given the Philippines the world highest turnover rate for call centers worldwide. Read More… »
» Philippines as One of the Key Global Hubs for the BPO Industry
Contrary to reports and some recent announcements indicating downturn of the call center industry, Philippines’ Business Process Outsourcing is far from saturated as a outsourcing location. Despite the reports that the BPO sector in Bacolod is already saturated, it continues to attract more companies thanks to its great and wonderful business environment, says Catch Friday Enterprise. Read More… »
» Outsourcing Effects on Tourism
Outsourcing comes with a lot of benefits, not only for the home company and for country from where it is outsourced but also to the company and country to which it is outsourced. It saves capital investment, promotes offshore expansion, reduces risks, utilizes resources, avails optional variety and improves flexibility. Since you are outsourcing your Read More… »
» Effects of Outsourcing on the Marketing Industry
Manufacturing Outsourcing is defined as availing the services of a third party or an external agency for getting your work done. The biggest reason for outsourcing is indeed the utilization of expertise and resources present at the external agency. The basic intent is to get best services at the least possible prices. Cost saving and Read More… »
» Effects of Outsourcing on the Airline Industry
There are a lot of functional areas in which outsourcing can be done as far as the aviation industry is concerned. It is massive arrangement altogether in which there are number of services and processes running concurrently. A single company or alliance may not find it easy to manage everything and that too at widespread Read More… »
» Asian Insurers to Spend on IT
Asian insurance companies will invest on new technology this year, IT budgets are holding steady and appear to remain unaffected by the global financial crisis. According to a new report, Asia Insurance – The Year Ahead: The CIO Perspective, Celent discusses business themes in the Asian insurance market, including business growth, cost reduction, ease of Read More… »
» BPO Sectors Build on Early Gains
The success of business process outsourcing (BPO) seems to have hinged on seemingly small measures that later turned out to be the game changers for an industry that prides itself. The traditional contact center outsourcing has reached a mature phase and is showing signs if an impending growth plateau. Offshore destination is experiencing a rapid Read More… »
» Small and Medium Scale Call Centers Increasingly Emerging
The call center industry has been touted as the country’s sunrise economy, and new facets of the business process outsourcing sectors are still emerging, such as small to medium sized call centers. Small and medium scale call centers (SMCCs) are flourishing and they can prove to be as strong support sector as the big operators Read More… »